We specialize in producing various types of hardware machinery, mainly including：

• Metal processing equipment：Punching machines, bending machines, shearing machines, laser cutting machines, etc.
• Automation equipment：Automated production lines, robot workstations, conveying equipment, etc.
• Precision molds：Stamping molds, injection molds, die-casting molds, etc.
• Hardware accessories：Standard parts, non-standard parts, precision hardware accessories, etc.
• Customized equipment：Specialized machinery designed and manufactured according to customer requirements

Yes, we provide professional customized services. We have an experienced R&D team that can design and manufacture specialized machinery according to customers' specific needs, production environment and process requirements.

The customization process includes：Demand communication → Scheme design → Feasibility analysis → Prototype manufacturing → Testing and acceptance → Mass production.

We strictly follow the ISO9001 quality management system for production management. From raw material procurement to finished product delivery, every link has strict quality control：

• Raw material inspection：All raw materials must pass inspection before entering the factory
• Production process control：Quality control points are set for key processes to monitor production quality in real time
• Finished product inspection：All products must undergo strict performance testing and appearance inspection before leaving the factory
• Quality traceability：Complete production records are established to realize product quality traceability

We provide comprehensive after-sales services：

• Installation and commissioning：Free equipment installation, commissioning and operator training for customers
• Warranty service：1 year warranty for the whole machine, 2 years warranty for core components
• Maintenance service：Response to customer repair requests within 24 hours, on-site service within 48 hours (for domestic customers)
• Spare parts supply：Long-term supply of original spare parts at preferential prices
• Technical support：Lifetime free technical consultation and upgrade services

We support multiple payment methods, including：

• Domestic payment：Bank transfer, Alipay, WeChat Pay
• International trade payment：T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, Western Union, etc.

The specific payment method can be determined according to the order amount and customer requirements.

Our standard payment terms are as follows：

• Sample orders：100% prepayment
• Small batch orders：50% prepayment, 50% payment before shipment
• Large batch orders：30% prepayment, 60% payment before shipment, 10% quality deposit (paid within 3 months after shipment)
• Long-term cooperative customers：More flexible payment terms can be negotiated

L/C payment terms can be executed according to the L/C clauses.

Yes, we accept OEM/ODM orders. We can manufacture products with customer brand logos according to the drawings, samples or technical requirements provided by customers.

We have a complete OEM/ODM service system, including product design, mold manufacturing, production processing, quality control, packaging and logistics.

Yes, we have independent import and export rights, and can directly handle all procedures for goods export, including customs declaration, inspection, transportation, etc. We have established long-term cooperative relationships with many international logistics companies, and can provide convenient international freight services for customers.

We support multiple transportation methods, selected according to customer needs and cargo conditions：

• Domestic transportation：Road transportation, railway transportation, inland water transportation
• International transportation：Sea freight (FCL, LCL), air freight, international express

We will recommend the most economical and fastest transportation method for customers based on the weight, volume, destination and time requirements of the goods.

We adopt professional packaging standards to ensure the safety of goods during transportation：

• Inner packaging：Wrapped with bubble film, pearl cotton and other cushioning materials to prevent collision damage
• Outer packaging：Using solid wood pallets or plywood wooden cases, in line with international transportation standards
• Special requirements：Moisture-proof, rust-proof, shock-proof and other special packaging can be adopted according to customer requirements

All export goods packaging complies with ISPM15 international wooden packaging standards.

The delivery time depends on the product type, order quantity and production situation：

• Standard products：3-7 working days
• Customized products：15-45 working days (depending on product complexity)
• Large batch orders：Negotiated and determined

We will specify the delivery time in the contract and strictly deliver the goods according to the agreed time.

After the goods are shipped, we will promptly provide the transportation tracking number and logistics company information. Customers can track the goods status through the following methods：

• Logistics company official website：Query through the transportation tracking number
• Our customer service：Contact our customer service staff at any time for inquiries
• Email notification：We will notify customers by email at important nodes

Yes, we can provide samples. For standard products, we can provide existing samples; for customized products, we can make samples according to customer requirements.

Sample fees：Standard samples are free (customers bear the shipping cost), and customized samples require a certain sample production fee (refundable after bulk orders).

Our minimum order quantity (MOQ) depends on the product type：

• Standard hardware accessories：100-500 pieces
• Machinery equipment：1 unit
• Customized products：Negotiated and determined

For special cases, we can flexibly adjust the minimum order quantity.

The order placement process is as follows：

• Consultation and communication：Communicate product requirements, specifications, quantity, etc. with our sales team
• Quotation confirmation：We provide a formal quotation, and the customer confirms
• Signing contract：Both parties sign a purchase and sales contract, clarifying rights and obligations
• Payment of deposit：The customer pays the deposit according to the contract
• Production and manufacturing：We arrange production and manufacturing
• Inspection and shipment：After the customer inspects the goods and passes, the balance is paid, and we arrange shipment

Our policy on order cancellation or modification is as follows：

• Unproduced orders：Can be cancelled or modified, with a small handling fee
• Orders that have started production：Depending on the production progress, certain production costs may be charged
• Completed orders：Cancellation is not accepted, modification or return can be negotiated

Specific situations can be negotiated with our sales team.

Yes, we provide free equipment operation training for customers, including：

• On-site training：On-site training for operators during equipment installation and commissioning
• Video training：Provide operation videos and maintenance manuals
• Remote training：Remote training through video conferences

The training content includes equipment operation, maintenance, common fault troubleshooting, etc.

When equipment breaks down, you can contact us through the following ways：

• Telephone support：Call our service hotline, and our technical staff will guide you to troubleshoot
• Remote support：Remote assistance to solve problems through video calls, etc.
• On-site service：If remote cannot solve the problem, we will arrange technical staff to provide on-site service

Repair of faults within the warranty period is free, and repair after the warranty period charges reasonable labor and material costs.

Yes, we provide equipment upgrade services. With the continuous development of technology, we will regularly launch equipment upgrade plans to help customers improve equipment performance and production efficiency.

Upgrade services include hardware upgrades and software upgrades, and specific upgrade plans can be formulated according to the customer's equipment situation and needs.